Terms & Conditions

Welcome to Cartiva.pk, an online shopping platform serving customers across Pakistan. These Terms & Conditions govern your use of the Cartiva.pk website, products, services, and online ordering facilities.

By accessing, browsing, or placing an order through Cartiva.pk, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. Please review them carefully before using our website or placing an order.

1. General Terms

Cartiva.pk reserves the right to update, modify, or revise these Terms & Conditions at any time to reflect changes to our website, services, business practices, or applicable requirements.

Any updated Terms & Conditions will become effective when published on this page. Your continued use of Cartiva.pk after an update constitutes acceptance of the revised terms.

2. Account Registration

Some features of Cartiva.pk may require you to create an account before placing an order.

When creating an account, you agree to:

  • Provide accurate, complete, and up-to-date information.
  • Keep your account information current.
  • Maintain the confidentiality of your login credentials.
  • Notify Cartiva.pk if you believe your account has been accessed without authorization.

You are responsible for activities carried out through your account and for maintaining the security of your account information.

3. Product Information

Cartiva.pk makes reasonable efforts to provide accurate product descriptions, specifications, prices, images, and availability information.

However:

  • Product colors may appear slightly different depending on your device or screen settings.
  • Packaging, labels, or product appearance may change due to manufacturer updates.
  • Product specifications and availability may change without prior notice.
  • Images may be provided for illustrative purposes where applicable.

If a significant product information error is identified, Cartiva.pk reserves the right to correct the information and, where appropriate, contact the customer regarding an affected order.

4. Orders, Acceptance & Payment

Placing an order through Cartiva.pk constitutes a request to purchase the selected products. An order is not considered finally accepted until it has been confirmed by Cartiva.pk.

We may contact customers to verify order details, delivery information, or availability before processing an order.

Available payment methods may include:

  • Cash on Delivery (COD)
  • Bank Transfer
  • Online Payment

Payment methods may vary depending on the product, location, order value, or availability.

Cartiva.pk reserves the right to change product prices, promotions, payment methods, and availability without prior notice. The price applicable to an order will be communicated or displayed at the time of purchase, subject to applicable corrections or order verification.

5. Delivery Across Pakistan

Cartiva.pk offers delivery services to customers across Pakistan, including major cities and other serviceable locations.

Delivery timeframes and applicable shipping charges may vary depending on:

  • Delivery location
  • Courier availability
  • Product availability
  • Order processing time
  • Weather or unforeseen circumstances
  • Public holidays or other logistical conditions

Customers are responsible for providing a complete and accurate delivery address, phone number, and other required contact information.

Cartiva.pk cannot be held responsible for delivery delays or failed deliveries resulting from incorrect, incomplete, or inaccessible delivery information provided by the customer.

For current shipping information, please refer to our Delivery Information page.

6. Returns, Exchanges & Warranty

Returns, exchanges, replacements, and warranty claims are subject to the policies published on Cartiva.pk.

Customers should review the relevant policies before placing an order:

  • Return & Exchange Policy
  • Warranty Terms & Conditions

Certain products may be subject to specific return, exchange, hygiene, manufacturer, or warranty restrictions.

Where a product is covered by a manufacturer warranty, warranty claims may be subject to the manufacturer's terms and conditions.

7. User Conduct

By using Cartiva.pk, you agree to use the website lawfully and responsibly.

You must not:

  • Violate any applicable laws or regulations.
  • Attempt to gain unauthorized access to the website, accounts, systems, or databases.
  • Interfere with the security, functionality, or operation of Cartiva.pk.
  • Introduce malicious software, harmful code, or other disruptive technologies.
  • Use Cartiva.pk for unauthorized commercial purposes.
  • Submit false, misleading, fraudulent, or unlawful information.
  • Use the website in a manner that may negatively affect other users or Cartiva.pk.

Cartiva.pk reserves the right to restrict or terminate access where misuse of the website is identified.

8. Limitation of Liability

To the extent permitted by applicable law, Cartiva.pk shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of the website, inability to access the website, delivery delays, or use of products purchased through Cartiva.pk.

Where liability cannot legally be excluded, Cartiva.pk's liability will be limited to the purchase price paid for the affected product or order, subject to applicable law.

Nothing in these Terms & Conditions is intended to exclude or limit any legal rights that cannot lawfully be excluded or limited.

9. Intellectual Property

All website content published on Cartiva.pk, including but not limited to:

  • Logos and trademarks
  • Product content
  • Text and descriptions
  • Images and graphics
  • Website designs
  • Page layouts
  • Original marketing materials

is owned by, licensed to, or used with permission by Cartiva.pk and may be protected by applicable intellectual-property laws.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit Cartiva.pk content without prior written permission, except where permitted by applicable law.

10. Third-Party Websites & Services

Cartiva.pk may contain links, payment services, courier services, or other integrations provided by third parties.

Cartiva.pk is not responsible for the content, availability, privacy practices, or policies of third-party websites and services. Customers should review the applicable third-party terms and privacy policies when using such services.

11. Privacy & Customer Information

Cartiva.pk may collect and process customer information necessary to provide online shopping services, process orders, arrange deliveries, communicate with customers, and provide customer support.

For information about how customer information is handled, please review our Privacy Policy.

12. Governing Law

These Terms & Conditions are intended to apply to the use of Cartiva.pk and purchases made through the website in Pakistan, subject to applicable laws and regulations.

Any dispute relating to the website, products, orders, or services will be handled in accordance with applicable law.

13. Changes to These Terms

Cartiva.pk may revise these Terms & Conditions from time to time.

Customers are encouraged to review this page periodically for updates. Continued use of the website following publication of revised terms indicates acceptance of the updated Terms & Conditions.

14. Contact Cartiva.pk

If you have questions about these Terms & Conditions, orders, payments, delivery, returns, exchanges, or other Cartiva.pk services, please contact our customer support team through the Contact Us page.

Cartiva.pk – Online Shopping for Health, Beauty, Personal Care & Lifestyle Products in Pakistan.