At Cartiva.pk, we aim to provide quality products and reliable customer service. Selected products may include a manufacturer or seller warranty to provide customers with additional peace of mind.

Warranty availability, duration, and coverage can vary by product. Please check the individual product page or order information for the applicable warranty details.

Warranty Coverage

Warranty coverage generally applies to eligible products with:

• Manufacturing defects
• Functional defects covered by the applicable product warranty
• Damage that occurred during shipping, where the damage is reported within the required timeframe

The applicable warranty period will be stated on the relevant product page, product documentation, or order information.

Warranty Does Not Generally Cover

Unless specifically stated otherwise, warranty coverage does not normally include:

• Damage caused by misuse or improper handling
• Accidental or physical damage caused after delivery
• Damage caused by improper installation or use
• Normal wear and tear
• Damage resulting from unauthorized repairs or modifications
• Issues caused by failure to follow the manufacturer's instructions
• Consumable items or accessories where the applicable warranty excludes them

Specific exclusions may vary depending on the product and manufacturer.

How to Claim a Warranty

If you believe your product has a warranty-covered issue, please follow these steps:

1. Contact Cartiva.pk Support

Email our support team at:

support@cartiva.pk

Please provide:

• Your order number
• Product name and details
• Description of the issue
• Relevant photos or videos, if requested
• Proof of purchase or invoice

Providing complete information can help us review your claim more efficiently.

2. Warranty Verification

Our support team will review the information provided and determine whether the reported issue appears to fall within the applicable warranty terms.

You may be asked to provide additional information, photographs, videos, or other evidence to assist with the verification process.

3. Repair, Replacement, or Other Resolution

If a warranty claim is approved, the applicable resolution may include:

• Product repair
• Product replacement
• Replacement of a defective component
• Another remedy available under the applicable warranty

The specific resolution depends on the product, manufacturer warranty, availability, and nature of the defect.

Shipping or handling charges may apply in certain circumstances where permitted by the applicable warranty terms.

Warranty Timeframe

• Warranty claims must be submitted within the applicable warranty period.
• Claims submitted after the warranty period may not qualify for warranty service.
• Customers should report shipping-related damage as soon as possible after receiving the parcel.

The warranty period begins according to the applicable product or manufacturer warranty terms.

Proof of Purchase

Please keep your Cartiva.pk order confirmation, invoice, or other proof of purchase.

Proof of purchase may be required when submitting a warranty claim.

Warranty coverage is generally limited to products purchased directly through Cartiva.pk, unless the applicable manufacturer warranty states otherwise.

Important Warranty Notes

• Warranty coverage varies by product.
• Not every product sold on Cartiva.pk necessarily includes a warranty.
• Always check the product page or product documentation for specific warranty information.
• Cartiva.pk may require verification before approving a warranty claim.
• Warranty claims that do not meet the applicable terms may be declined.
• Manufacturer-specific warranty conditions may also apply.

Why Shop With Cartiva.pk?

Cartiva.pk aims to provide customers with:

• Quality product selections
• Reliable delivery across Pakistan
• Clear product and warranty information
• Customer support for eligible warranty claims

Whether you are shopping from Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Bahawalpur, or another location in Pakistan, our support team is available to help with eligible warranty-related questions.

Need Warranty Assistance?

For warranty questions or to submit a claim, contact:

Email: support@cartiva.pk
Website: Cartiva.pk